Frequently Asked Questions

Find answers to common questions about our premium luggage and travel gear

How do I set the TSA combination lock on my suitcase?

To set your lock, place the dials at 0-0-0, push the reset button with a pen until it clicks, set your new code, and slide the latch to lock it in. Detailed instructions are included with every bag.

Are DELSEY PARIS products covered by a warranty?

Yes, we offer a worldwide limited warranty ranging from 2 to 10 years depending on the specific collection, covering manufacturing defects in materials and workmanship.

How can I clean my hardshell luggage?

Clean the exterior shell with a soft cloth dampened with warm water and mild soap. Avoid abrasive cleaners or solvents that could damage the finish.

What is the difference between cabin and check-in sizes?

Cabin sizes are designed to fit in overhead compartments (typically up to 21 inches), while check-in sizes are larger (24-30+ inches) and must be stowed in the aircraft hold.

Can I purchase replacement wheels or handles?

Yes, replacement parts are available through our authorized repair centers to ensure your luggage continues to perform for years to come.

Is my laptop bag compatible with my specific device size?

Our bags feature padded sleeves categorized by screen size (e.g., 13", 15.6", or 17"). Please check the product specifications for exact compartment dimensions.